FAQ

Frequently Asked Questions

1. Do you offer custom or personalized jewelry?
No, we currently do not offer custom or personalized jewelry. All of our pieces are available in their ready-to-purchase form.

2. What materials are used in your jewelry?
Our jewelry is crafted from high-quality sterling silver and is finished with gold plating, ensuring durability and a luxurious appearance.

3. Do your jewelry items contain gemstones or diamonds?
Our pieces do not feature real gemstones or diamonds. Instead, we focus on providing elegant designs made with premium materials that are stylish and affordable.

4. Can I edit or cancel my order after placing it?
Yes, you can edit or cancel your order! If you need to make changes or cancel, please contact us as soon as possible. We will assist you with modifications, provided your order hasn't been processed yet.

5. Do you offer installment payment options?
Yes, we now offer installment payment options through Klarna. With Klarna, you can choose to pay for your order in installments, making it easier to manage your purchases.

6. Which shipping carriers do you use?
We work with reliable shipping partners like DHL and FedEx to ensure timely delivery of all shipments.

7. Do you ship internationally?
At this time, we only ship within the United Kingdom and the United States and do not offer international shipping outside of these regions.

8. How do I place an order?
To place an order:

  • Browse our website and select the items you wish to purchase.
  • Add your chosen items to your cart.
  • When ready, click the cart icon and proceed to checkout.
  • Enter your shipping and payment details.
  • Review and confirm your order.
  • Once confirmed, you will receive an email with your order details.

9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order either through the Order Tracking Page on our website or directly with the carrier.

10. How long will it take to receive my order?
Orders are typically delivered within 5-7 business days from the date they are processed. We process orders within 1-2 business days, Monday to Friday.

11. Do you charge for shipping?
We offer free shipping on all orders, regardless of size or destination within the United Kingdom and the United States.

12. What is your Return Policy?
If you are not satisfied with your purchase, please contact us via email at support@jewellax.us within 14 days for returns or exchanges. The products must be returned in their original condition and packaging.

13. How long do I have to return an item?
You can return items within 14 days of receiving them.

14. How long does it take to process my refund?
Refunds are typically processed within 7 days after we inspect your returned item.

15. How should I care for my jewelry?
To ensure the longevity of your jewelry, avoid exposing it to harsh chemicals or moisture. Store your pieces in a dry, cool place, and clean them regularly with a soft cloth to maintain their shine.

16. Do you offer gift cards?
No, we do not offer gift cards for purchase at the moment.

17. How can I update my account information?
To update your account information, simply log in to your account and go to the Account Settings. You can update your personal details, shipping address, and payment methods.

18. Can I save items to my favorites or create a wish list?
Yes, you can save your favorite items and create a wish list for future purchases.

19. Is my personal information secure?
Yes, we take your privacy seriously. We use SSL encryption to secure sensitive information. We follow industry-standard security measures to protect your data.

20. Is it safe to enter my payment information?
Yes, our payment gateway, Shopify Payments, is a trusted and secure platform, ensuring that your payment details are handled safely.

21. What payment methods do you accept?
We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Klarna (for installment payments)

All payments are processed securely through Shopify Payments.

22. How can I contact customer support?
Our customer support team is happy to assist you! You can reach us at:

23. What are your customer support hours?
Our support hours are Monday to Friday, from 9:00 AM to 5:00 PM (GMT). We aim to respond to inquiries promptly.