Shipping Policy
Last Updated: 3 March 2025
Who We Are
Jewellax ("we," "us," or "our") operates the website www.jewellax.us (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Range
Delivery Area: We currently ship within the United Kingdom and the United States.
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 5:00 PM (GMT) Greenwich Mean Time (London) will be processed the same day. Orders placed after 5:00 PM will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details. You can track your order through our Order Tracking page.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns and Refunds
For detailed return instructions, please refer to our Returns and Refunds Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Website Name: Jewellax
Address: 103 Robert Lewis Road, Mallards House, Barking, Essex, IG11 0US, United Kingdom
E-Mail: support@jewellax.us
Contact Form: Click here
Phone: +44 7365 825671
Customer Service Hours: Monday to Friday, between 9:00 AM to 5:00 PM.